Cost Comparison | 07/07/14

Increasing cost of operations and lack of office space has compelled companies to move their contact center operation to Tier II locations in China. Locations such as Changsha, Xi’an, Nanjing and Wuxi offer cost advantage of 20- 30 percent compared to locations such as Shanghai, Beijing and Chengdu. Salaries of contact center professionals in Tier II locations with 3-7 year experience range between USD 11,500 and USD 14,500.

Skills in Demand | 07/07/14

Increasing cyber-attacks are driving demand for cyber security professionals globally. According to our estimates, over the last 5 years, cyber security jobs have increased by 28 percent annually. In US alone, there were 72 percent more jobs for cyber security professionals in 2013, compared to 2008. CEB TalentNeuron research indicates that the number of jobs in cyber security space is expected to double by the end of 2015.

Workforce Diversity | 07/07/14

Facebook’s gender diversity statistics has further highlighted tech industry’s struggle to have a diversified workforce. Facebook diversity numbers reveal that men constitute about 70 percent of its workforce globally. Further, women represent only 15 percent of its technical workforce and account for only 23 percent of the company's senior level positions. However, Facebook has been undertaking measure in this regard; Facebook has partnered with ‘YesWeCode’, a non-profit organization which teaches coding to 100,000 youth from low-opportunity backgrounds and plans to broaden such partnerships globally.


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