What are capacity gaps?

Capacity gaps represent a significant difference between an organization’s goals and objectives. As a result, an organization fails to follow its mission and vision.

Why do capacity gaps occur?

Capacity gaps occur and widen when:

• The board involved in making operational decisions is not qualified or does not exist
• Performance issues or excessive turnover are not addressed
• Leaders are detached from the rest of the organization
• The organizational communication structure is not well-defined

What are the key indicators of an overly wide capacity gap in an organization? 

Key indicators of widening capacity gaps are:

• Too few employees to manage the workload
• More employees but less work accomplished
• Employees not having the skills to complete tasks